I was utterly let down. The reservation never materialised. We only learned an hour before our check‑in, after arriving on site, that the place was unavailable. The host didn’t warn us earlier. I’d asked what the earliest check‑in time was, and only then did the host admit a problem and that we couldn’t check in. When I called, he said he couldn’t refund that day so we could find somewhere else, claiming the earliest refund would be the next day – which made no sense because that was the day we were supposed to leave. I tried to sort it out multiple times, even offered to get the money back in person, but he insisted I cancel myself, even though he could cancel through the booking site for an automatic refund. Eventually I got the money back only after contacting the support team, for which I’m thankful. I wouldn’t recommend staying here unless you’re okay with being left without a place an hour before check‑in and scrambling for a last‑minute accommodation.
Теодора7个月前