“Estrutura excelente , porém, necessário investir no treinamento dos colaboradores urgentemente.”
We really liked the chalet: thermal sheets, heated bathroom floor, fireplace, and the glassed‑in anteroom with lake view, plus covered parking next to the chalet. The outdoor infinity pool with heated water was also excellent, and the indoor pool had a great locker room and hot shower. The bar staff and front desk were very helpful at check‑in, though we can’t recall their names. Some staff arguments with swearing happened in hotel areas. The chalet entrance uses a magnetic key; after dinner we tried to enjoy the anteroom, but we accidentally slammed the door and the magnetic cards were inside the chalet. To get another key I had to go to the reception, which was closed, empty, and the garden’s external lights suddenly went out. Luckily a restaurant employee appeared, called another staff member who returned to the hotel and reopened reception, and the issue was resolved. Another major downside: breakfast is served until 10:30, but when we arrived at 10:10 some items were already removed from the buffet. The sliced bread was dry, the cheeses were rancid, and the cheese bread was cold. We felt bad because only my wife and I were in the restaurant while staff were preparing for lunch, and we heard more arguments, making us feel like a nuisance. Overall, breakfast was a terrible experience.
Luciano1个月前