“Frustrating stay but clean hotel.”
Our room had an issue and I had to wait 90 minutes in the lobby while one person tried to resolve it, while another family was experiencing the same; we were told no more rooms were available, then a manager offered us a pricier room that was free. Why lie? It was 10 pm, we’d driven all day and were exhausted. The hotel itself was fine, but the mishandling of the situation left us stuck in the lobby.
Rhode1个月前