Pousada Toca do Tato

The staff were excellent, very helpful and attentive, and the location was great, close to everything. I just wish I could have enjoyed it more.

Leandro·1周前

Everything was great, absolutely.

Cintia·1个月前

The owner kept asking staff to push for early departures and to keep charging us. He was constantly trying to raise money by demanding extra fees and offering services that were way above the usual price. The room smelled very strong of mothballs and the wifi didn't work.

Rodrigo·2个月前

I want to file a formal complaint about my recent stay. First, I booked a place that said no pre‑payment was needed. I've used Booking for years and always respected the payment terms set by the platform. But just minutes after I finished the booking, the owner reached out asking for a 30% upfront payment, which already felt odd. Still, I paid what he asked. After that, he kept contacting me on WhatsApp in an annoying way, which made me think it might be a scam. During the stay he kept insisting that I cancel the booking on Booking, claiming he didn't want to pay the platform’s commission. When I refused, the owner, without my permission, marked the stay as a “no‑show” even though I stayed for two nights. That is completely false. I have all the WhatsApp chats where the owner repeatedly asks me to cancel to avoid paying Booking’s commission. I also have photos and other records proving I was at the lodge the whole time. I ask Booking to look into this urgently because I consider the owner’s conduct incompatible with the platform’s policies. I also request that the incorrect “no‑show” entry be corrected and that appropriate action be taken against the attempt to game the Booking system and the poor treatment I received.

Marcos·2个月前

I liked everything. 👏👏👏👏

Douglas·4个月前