“Great Staff. Items booked for my cruise were not fulfilled”
Staff were exceptionally nice and accommodating, and a credit to Amanda Cruise; the food on the cruise was also exceptional, a credit to the chef and all his staff. I booked this cruise expecting a smooth and enjoyable all‑inclusive experience, but several key aspects fell short of what was promised. Despite paying for an all‑inclusive package, I was surprised to find that all drinks onboard were charged separately. In addition, the Wi‑Fi and in‑room television were non‑functional throughout my stay, which made downtime in the cabin rather frustrating. A couple of days before departure, I received an email informing me that the vessel would be undergoing routine maintenance during the cruise; this late notice was disappointing and should have been disclosed well in advance. I also originally paid for a larger room and a balcony, but did not receive the accommodation I booked, with no explanation provided, and it felt like my original booking was overlooked entirely. On a positive note, when I needed to disembark a day early due to transport scheduling that would have impacted my return flight, Amanda Cruises stepped in and made that happen smoothly, and I genuinely appreciate their support in that regard. Ultimately, I wasn’t expecting luxury—I just wanted the experience outlined at the time of booking to be honored. I hope Amanda Cruises takes this feedback into account and works to improve transparency and consistency for future guests.
Adrian1年前