Hilton San Diego/Del Mar

We were hit with a 95‑degree day and the room had no AC; the staff seemed clueless, handed us three fans—one was broken and the other two barely worked—and kept insisting they’d compensate for the parking ticket after all the hassle.

Melody·1周前

La ubicación es ideal para el propósito de nuestro viaje, aunque siento que le falta algo de mantenimiento.

Lopez·2周前

“Expensive but ok for a day or two”

It’s convenient for a concert at the sound round the corner, the room and bed are comfortable, and the pool is nice, but the hotel feels dated—carpets are threadbare, everything needs painting, and it’s dark and depressing.

Alison·3周前

“Hilton - Del Mar, Dan Diego”

The bar was nice and the pool was great, but the shower was really small with no bath, the carpet looked pretty old, the balcony needed cleaning, and the gym hours should be extended.

Juan·3周前

“This property completely fails the Hilton standard. Our experience was unacceptable from start to finish:”

The front desk took 20 minutes to find our confirmed booking, blaming a “new system” instead of apologizing for their lack of training; while I was stuck at the counter, staff approached my wife’s car outside three times, telling her to leave, a problem caused entirely by the front desk delay; we paid the mandatory pet fee, yet housekeeping openly treated our dog like a monster, demanding my wife keep the dog away because she is “afraid of dogs,” so do not market as pet‑friendly if your staff cannot work on pet floors; our key cards failed at the parking gate, and when I went to the desk at 3:34 PM to fix them, the agent showed cold resentment with zero hospitality; when we raised these issues, staff simply brushed it off with: “Well I’m sorry that you felt that way sir – Sama,” showing a total lack of accountability and respect; avoid this hotel.

Chen·1个月前