Room was clean and neat. The parking situation at this establishment is simply not up to standard. There is clearly not enough parking available for the number of guests they accommodate, and, unfortunately, the situation is not managed in a way that prevents unnecessary frustration for guests. During both nights of my stay, I experienced problems with parking. On one occasion, I had to wake the owners late at night because there was no available parking, while other vehicles—including, I assume, a vehicle belonging to their son—were parked in such a way that I was expected to leave my vehicle outside on the street. Considering that we are in South Africa, this is not something I consider reasonable or acceptable for a paying guest. What is particularly concerning is that I was not the only guest who experienced this problem. There were more guests coming from the same function experiencing the same parking issue, which suggests that this is not an isolated incident but rather an ongoing problem with how the available parking is managed. What made the situation even worse was the response I received when I raised the issue. Rather than being understanding or helpful, I was met with an extremely rude attitude. In all my years of staying at different accommodations, I have never experienced this level of rudeness from someone who is supposed to be assisting to a guest. When accommodation accepts a certain number of guests, adequate and properly managed parking should be part of the service provided. At the very least, guests should be treated with courtesy and respect when raising a legitimate concern
Yvette1个月前