“Thought we chose an comfortable place to stay during Hurricane Isaias. Rather stayed in my car!”
Location. ⭐ TRU BY HILTON – AUBURN, AL: $296 FOR A DISAPPOINTMENT? Let me preface this review by saying that I believe in providing an honest, transparent, and unfiltered assessment of my experiences as a paying customer. I do not believe in sugarcoating substandard service, overlooking disappointing accommodations, or pretending to be satisfied simply because a hotel carries a recognizable brand name. When I spend my hard-earned money, I expect a reasonable return on that investment. Unfortunately, my experience at Tru by Hilton in Auburn, Alabama, left MUCH to be desired. LET’S START WITH CHECK-IN. It took approximately an hour and a half to complete the check-in process. YES, YOU READ THAT CORRECTLY—AN HOUR AND A HALF! By that point, I was understandably frustrated, and, interestingly enough, the front-desk clerk appeared equally frustrated. 🤷🏽♀️ The entire interaction felt unnecessarily cumbersome, and I was left questioning whether the employee had adequate knowledge of the check-in procedures. Rather than beginning my stay with a welcoming and efficient experience, I began it wondering whether I had accidentally checked into a customer-service obstacle course. NOW, LET’S DISCUSS THE ROOM. 🤦🏽♀️ For the price charged, I found the accommodations disproportionately small and underwhelming for a Hilton-branded property. Honestly, for a moment, I had to remind myself that I had booked Tru by Hilton and not Microtel. The room felt cramped, and the fact that it was a connecting room only added to my disappointment. There was no guest laundry facility, which is an inconvenience for travelers who need to wash clothes during their stay. Our television repeatedly turned itself off without warning, and the room lacked several amenities I would reasonably expect to find at this price point, including a coffee maker, microwave, and dresser drawers for storing clothing. And then there was the refrigerator
Chasitytsmith1周前