Best Western Plus Metepec & Suites

“Muy mala experiencia. No lo recomiendo en nada.”

The reception staff were poorly attended, especially the rude afternoon receptionist; the room smelled bad, with a strong damp odor, the pillows were very hard, and the sheets had a foul smell; we asked for blankets from arrival and never received them, and each time we went down to ask, they said “they’re coming, we’re busy here.”

Ani·2 天前

“practico y ubicado”

The breakfast was very good and the service attentive, and the food quality was high, but the bedroom floor coverings need updating, the shower is not very practical, though it lets you watch TV while bathing, and the parking space is somewhat limited.

Ruiz·1周前

“Regular.”

The spot is great, but when I checked in at 8:30 pm they had to wait an hour because the room was still being cleaned. The shower glass door is made of crystal and one of the hinges is broken, so the door can’t close, which is really dangerous if someone falls.

Ileana·1周前

“No reserven, busquen otra opción”

The breakfast service was good. I arrived at 8 pm to check in and there were no rooms available, so I had to wait; the staff’s attitude was “they’re waiting too” because they had reservations. The lights went out, they wanted to clean at 18:30, and there was no soap.

Alejandro·1周前

The location is fine. I asked twice for a steamer and a steam iron, but they never brought them; there was no control when I arrived. The TV was broken, and they brought a different one an hour before I left. The bathroom mirror light was melted, the water took a long time to drain, and the hot water was slow to come on.

Ana·1周前