Nickelodeon Hotels & Resorts Riviera Maya by Karisma

“Simplemente perfecto!”

If your plan is to have the best family vacation possible, there’s no better option than this resort! Excellent experience! There isn’t anything else.

Jaime·昨天

The room was spacious, clean, and well maintained; the staff were well trained and helpful, and the food was good but not surprising. However, the hotel has almost no beach for swimming—just a small strip of sand, dark water, and many rocks. The hotel pools are tiny and uninteresting. During our stay we spent a Sunday, the restaurants were closed, there were no nighttime activities for children, and the breakfast buffet had missing items with no restocking. If you really want to experience the water park, it’s worth spending a day there even though it’s expensive, but I wouldn’t recommend staying here because the cost‑benefit ratio is low.

Aline·昨天

The service was excellent, 10/10.

Gomez·昨天

The facilities are new and look great, but the check‑in was the longest ever, which is tough with kids who can’t wait around! Our bags didn't arrive in the room until 1:30 after we got there, and the breakfast buffet was already finished and disappointing. The 8 pm shows should be more kid‑friendly, and room service can take up to an hour and a half to arrive.

Daniela·6天前

“Calidad y buen servicio”

I was really impressed with how friendly the staff were, always smiling and eager to help guests, but there was a minor hiccup when we checked out. We asked for luggage pickup and they took a while to retrieve our bags, which delayed our departure. The pool on the first floor was quite cold; they should do something to regulate the temperature and add a beach area. At AquaNick, my water shoes were stolen; I had to search among the tables to find them, and the staff mentioned there were three similar incidents that day, so they need to prevent this from happening again.

Francisco·6天前