The Lana - Dorchester Collection

“Great facility but the staff not the best need to work on that”

The room and interior design were nice, but the staff didn’t match the level of a luxury hotel; some of them didn’t understand English, and the deposit was too expensive for no valid reason.

Al-naama·5 天前

Good location, breakfast could be better. The food service was lacking.

Faycal·6 天前

“جميلة جدا 😍 ولا يعلى عليها والغرف جميلة جدا 😍”

The place is gorgeous and worth visiting again and again, especially near the harbor 😍😍😍😍😍😍. The staff outside the reception, as well as in the lobby and coffee area, are very tired and need to change because it’s not the first time they’ve pulled us over and no one comes back to finish the order and they take too long to receive orders.

Alblooshi·6 天前

“A beautiful hotel with exceptional comfort and ambiance, unfortunately let down by consistently disappointing front desk”

The beautiful atmosphere, the signature scent throughout the hotel, and of course, the incredibly comfortable beds! Honestly, the beds are one of the main reasons I keep coming back. There is something truly special about the comfort and overall ambiance of this property. Unfortunately, the reception staff behind the front desk remain my biggest disappointment, and this has been a recurring issue during my stays. I find them consistently unhelpful, unprofessional, and far below the standards expected from a hotel of this caliber. Almost every time I visit, I witness another guest having an argument or some sort of issue with the reception team, which says a lot about the level of service. During my recent stay, I asked to extend my booking for one additional night. The reception staff insisted that it was absolutely impossible unless I upgraded to a suite, claiming there was no availability in any other room category. However, when I personally checked online, I found availability across all room categories. Only after I pointed this out did they suddenly decide to “refresh the system” and confirm that rooms were indeed available. Had I not checked myself, I would have been unnecessarily discouraged from extending my stay. This is extremely disappointing and raises serious concerns about the team’s professionalism, accuracy, and willingness to assist guests. Even the simplest requests seem to take an unnecessarily long time, which makes the overall experience frustrating. I would like to make it clear that this feedback does not apply to the lovely room service staff, who have always been kind, helpful, and genuinely pleasant. I truly love this property, which is why I keep returning, but the front desk experience repeatedly falls short of what I expect from The Lana and the Dorchester Collection

Afra·1周前

“A beautiful hotel with exceptional comfort and ambiance, unfortunately let down by consistently disappointing front desk”

The atmosphere is beautiful, the signature scent permeates the hotel, and the beds are incredibly comfortable—so much so that I keep coming back because of their comfort and the overall vibe. The reception staff behind the front desk are my biggest disappointment and this has been a recurring problem during my stays; they are consistently unhelpful, unprofessional, and far below the standards expected from a hotel of this caliber. Almost every time I visit, I see another guest having an argument or some sort of issue with the reception team, which says a lot about the level of service. During my recent stay, I asked to extend my booking for one additional night. The reception staff insisted that it was absolutely impossible unless I upgraded to a suite, claiming there was no availability in any other room category. However, when I personally checked online, I found availability across all room categories. Only after I pointed this out did they suddenly decide to “refresh the system” and confirm that rooms were indeed available. Had I not checked myself, I would have been unnecessarily discouraged from extending my stay. This is extremely disappointing and raises serious concerns about the team’s professionalism, accuracy, and willingness to assist guests. Even the simplest requests seem to take an unnecessarily long time, which makes the overall experience frustrating. I want to make it clear that this feedback does not apply to the lovely room service staff, who have always been kind, helpful, and genuinely pleasant. I truly love this property, which is why I keep returning, but the front desk experience repeatedly falls short of what I expect from The Lana and the Dorchester Collection.

Afra·1周前