“Enttäuschender Aufenthalt – irreführende Zimmerdarstellung”
The hotel complex itself is nice and well maintained, though a bit dated. The pool was fine, but the beach and sea were truly beautiful. It’s also positive that beach loungers were included in the price. We booked over two rooms at this hotel and were overall disappointed. The biggest criticism concerns the room description. I specifically booked the triple room because the photos showed a hydro‑massage bathtub. Upon arrival, we discovered the room only had a very small shower. The disappointment was significant. I immediately went to the reception and raised the issue. They explained that only the four‑bed rooms have this bathtub and that those were already occupied. When I asked why the bathtub also appeared in the pictures for other room categories, I was simply told that “it could be.” They then explained that each floor has only one room with this bathtub, which I found very odd. From my perspective, it’s misleading to use the same photos for multiple room categories when the feature is actually absent. As compensation, the hotel offered us a free parking spot and lunch. That was a nice gesture but couldn’t offset the disappointment. The lunch was mediocre, and the breakfast did not convince us either. Additionally, the hotel seemed to cater mainly to French guests. The staff spoke mainly French, and they explained that the hotel works with a French travel agency. Even the pool water‑gym was conducted only in French. As international guests, we would have liked at least the most important information and activities offered in Italian or English. In short, the biggest disappointment was the misleading representation of the rooms.
Angelo2个月前