“When there are events happening—-be mindful housekeeping may be short staffed”
The location was nice, and being on the beach was beautiful! We were heading to PCB for a soccer tournament. When I checked in at 4:00 p.m., I was told my room wasn’t ready because housekeeping was backed up. I was told to enjoy the resort’s amenities, but we were exhausted from traveling and just wanted to eat dinner and settle in. After hanging on the beach for a while, we decided to grab dinner with the team and wait for a call that our room was ready. At 8:00 p.m. we still hadn’t heard anything, so I called the resort and spoke with someone who reassured me that Thomas would call once his line went down because the resort was busy. He called around 8:45 p.m. and asked if I could head to the front desk— I explained we were finishing dinner. When we got back, he said the room I had reserved was still not ready but he had found a room for us, 1401, as an upgrade due to my long wait. We loaded our luggage cart and headed to the room, only to find a family already inside. I closed the door and went back to speak to Thomas. I explained what had happened and he kept saying he was not showing anyone into that room. He apologized profusely; I could tell he was overwhelmed and overworked. How could housekeeping be short‑staffed when there was a huge soccer tournament and an IronMan Triathlon happening at the same time? He then gave me a key to another upgraded room, 1419, and handed me some breakfast vouchers and kids’ meal vouchers. In my mind that wasn’t enough, but I didn’t want to add to Thomas’s stress. The room wasn’t cleaned well; there was hair on the towels in the bathroom. Instead of scrambling to find another hotel last minute, we made it work. It was very stressful, but I’m glad management decided to comp both nights for all the inconvenience we experienced.
Jennifer2天前