ASTORIA Hotel & Medical Spa

ארוחת בוקר טובה בהחלט רק כמעט ואין ירקות טריים. השירותים כל כך קרובים למקלחת שלא ניתן לשבת עליהם, רק מהצד, שה הדבר המעצבן והגרוע ביותר בחדר ובשהייה

Julia·1周前

The hotel was modernly reconstructed. The breakfast was great and abundant. However, there were few seats for breakfast and it was confusing.

Gali·2周前

“schönbes WE mit kleinen Abstrichen !”

Reception, helpfulness, good room, breakfast, evening buffet. The toilet basin in the room was too low! Parking situation, too far from the hotel, underground thermal parking! Very expensive!

Henning·4周前

Very good location in the city center, tasty breakfasts, view from the restaurant windows onto the mill column. Nothing else.

Michal·4周前

“Это гостиница санаторного типа, ориентированная в основном на взрослое поколение, лечение и различные процедуры, поэтому”

The location of the hotel. The pool. Special thanks to the male administrator for polite and attentive service. He spoke Russian, calmly explained everything needed. Because of his attitude, the stay felt a bit better. Unfortunately, the check‑in impression was extremely unpleasant. The administrator—a grown woman in glasses—treated us dismissively from the start and seemed completely unwilling to serve us. We arrived before other guests, yet she first served foreigners who arrived much later than us and other visitors with a smile. When they finished, I approached the desk again, expecting our turn. The administrator told me to step aside and wanted to start serving other people who had come after us. Only thanks to the intervention of another staff member, who fairly pointed out that we were first in line, did we finally get served. Thanks also to that man—he not only restored order but kindly offered to help carry our luggage to the room. This attitude towards guests leaves a very unpleasant impression and is completely inconsistent with the level of hospitality you expect from a hotel. I hope management will pay attention to staff behavior towards guests and to maintaining proper queue order.

Alina·4周前