Hilton Garden Inn San Francisco Airport North

Everything was fine, but only English is spoken so we couldn’t communicate well.

Mirna·6 天前

The room was fine, nothing else to note.

Huaccha·1周前

“I won’t ever stay again”

I had a terrible stay; everything was awful.

Cecilia·1周前

“Disappointing check-in experience due to an unprofessional front desk attitude and poor handling of a complimentary room”

I was excited about the location, but the check‑in experience left me disappointed. As a VIP member, I was supposed to receive a complimentary upgrade. I told the hotel I’d arrive at 3 PM, yet even though I got there at 4 PM—an hour past the normal check‑in—I still didn’t have my upgraded room ready. The front desk staff’s attitude was the worst part: instead of saying sorry, she kept pointing out that I wasn’t being charged for the upgrade and offered to give me the original King Room. She repeated that the upgrade was free, which felt dismissive and unprofessional. A complimentary upgrade is a perk of my membership, not a personal favor, and I was just asking for the room I was entitled to and decent service. A simple apology and a more professional tone would have made all the difference, but this interaction gave me a very negative impression of the hotel.

Azadeh·1周前

“Great!”

The location was great, and there were no problems.

Harry·3 周前