Novotel Abu Dhabi Gate

“All around excellent”

One of my favorite Novotels. Every time I pass through Abu Dhabi I sleep like the dead here. The bed is very comfortable and the curtains block light well. The staff are always polite, pleasant, helpful, and friendly. There’s a Starbucks on site and taxis come quickly when called. It’s a bit far from the airport, but it’s my go‑to Abu Dhabi layover hotel for all the perks it offers. I just wish it were closer to the airport.

Candice·3周前

“ممتاز”

النظافة والترتيب. لاشي

Hassan·3周前

نظيف. سيرفس الغرفه فاشل لايوجد اغراض المني بار القهوه والروب حمام وسليبر كل يوم اتصل ناقص شي

Athary·4周前

Breakfast was excellent, the hotel was well-equipped, 24‑hour take‑away, an indoor pub, and even a Starbucks. The location is great for those who need to catch a flight.

Gianluca·1个月前

When we got to Novotel Abu Dhabi Al Rabdan around 3:00 PM, we had already paid for both rooms, yet the reception told us the rooms were still being prepared, so we waited almost an hour until about 4:00 PM. After finally heading upstairs, the rooms were marked “ready” in the system but were not actually prepared; a housekeeping staff member was seen on his phone instead of cleaning. I raised the issue with the duty manager but saw no real action or resolution. The hotel later sent an apology and a fruit basket, which I appreciate but does not fix the service failure or the inconvenience we endured. The hotel advertises fast and efficient check‑in and check‑out, but our experience was the opposite. I rate Housekeeping 0/10 for marking rooms as ready when they weren’t, and for the staff using their phone; Reception 0/10 for poor room allocation and lack of urgency while guests waited, and for senior staff chatting with colleagues; Reservations Office 0/10 because the rooms were paid for two days before arrival.

Ebrahim·1个月前