“you get your money’s worth. stayed for the proximity to area of interest.”
The distance to the place of interest was fine. At about 00:20 I called the concierge to report extremely loud music from one of the rooms. Given the late hour and that this is supposed to be a place for rest, I expected a serious response. A security guard was sent to patrol the floor, but the concierge called back saying they “could not hear any loud music.” The disturbance kept going all night and even got worse. What annoyed me most was the staff’s total lack of proactive action after the first complaint. You’d think that after a guest reports excessive noise in the middle of the night, the staff would increase patrols or monitor the situation more closely to stop further disruption. I was exhausted and eventually fell asleep despite the noise, only to be woken again at 6 am by the same rowdiness. I then took a video because I felt my complaint was being dismissed as if I were exaggerating. I called the concierge again. About 10 minutes later I stepped outside while recording another video and saw the security guard simply standing at the far end of the hallway. He then asked me whether it was noisy and which room it was coming from. I found this unbelievable. I’m the guest—why should I be expected to investigate and identify the source? As I kept recording, I walked straight toward the room where the music was obviously coming from and even asked the guard, “Can you not hear it is coming from this room?” Even then, nothing was done immediately. I called the concierge once more to express my concerns, especially about how security handled the situation. It raises real worries about guest safety and staff competence. If security can’t intervene over something as simple as an obvious noise disturbance, what happens if there’s a more serious incident?
Amii5个月前