The location is convenient, within walking distance of the Blue Mosque and nearby shopping areas, but the property is not accessible by taxi, so guests have to carry their luggage about 800 m to reach the hotel. We booked a triple room and specifically selected a room with one twin bed, one full‑size bed, and a city view. However, upon arrival we were told that this type of room did not exist and that all city‑view rooms had only one bed. We had paid an additional $200 for three nights specifically for the city view. Instead of offering a reasonable solution or apologizing for the discrepancy, the staff rudely told us that we were welcome to find another hotel if we were not satisfied. They made no effort to resolve the issue or accommodate our booking. We also contacted the company, but unfortunately, they did not provide any meaningful assistance. Since our reservation was prepaid, we ultimately had no practical choice but to stay at the hotel. Overall, while the location is good, the way our reservation was handled and the lack of professionalism from the staff made this a very disappointing experience.
Babak·1个月前