“Dodgy hotel. Suspicious front desk staff.”
When I got there, the hotel wouldn’t let me check in because they claimed they were overbooked, and I had never been warned. The front‑desk staff, who were dressed haphazardly and had no name tags, demanded cash or a bank transfer to secure my second night even though the app clearly said no cash was required. I was kicked out around midnight after arriving at 2250, having landed at CGK at 2100. Days later I saw my card charged in full because the hotel logged me as a “No‑Show,” which feels shady. I filed a complaint with all evidence, including a photo at the desk, and requested a refund, but I still haven’t received it. The hotel has promised to add my case to their complaint tracker and forward it to the Quality Team, and if it fails, it could be removed from their listing. I’ve seen similar complaints on other portals about denied check‑ins and extra cash demands, so avoid this place. I also complained to OYO Indonesia and got a positive response.
G2年前