SureStay Hotel By Best Western Tuscaloosa Southeast

“Overall great experience”

The hotel sits in a convenient spot, not too far from everything. The scent around the property was pleasant, and the rooms were clean, comfortable, and tidy. Breakfast ran from 6a to 9a and was good. The staff were friendly and helpful. The only downside was the lack of breakfast variety—no pancakes or waffles.

Amia·1周前

“Overall, I was very disappointed with my stay. The condition and cleanliness of the room need serious improvement.”

The location was handy, but the room itself fell short of my expectations. It was dirty and not properly cleaned, leaving me disappointed with the overall cleanliness. The room did not feel welcoming or comfortable, and I had hoped for a higher standard.

Brady·1周前

The staff were courteous, helpful, and wonderful. Breakfast was excellent. However, the room was in poor condition: the window was broken, the ceiling was peeling, the beds had awkward metal handles that interfered, and the mattresses were too small for the bed frame.

Leesa·2周前

“Worst experience I have ever had at a hotel and we travel A LOT!!”

I already called and filed a complaint about how appalling, filthy, disgusting, and absolutely horrible the room was. The front desk and manager provided the worst customer service I’ve ever seen, doing nothing to help. The manager is rude, argumentative, and unfit to run a hotel. I also lodged a formal complaint with Best Western corporate. Everything was terrible; the manager and some front‑desk staff should be fired for their behavior.

Kristyn·2周前

“We did not stay more than 20 minutes and decided to go somewhere else. Couldn’t stay in there with the mold and had a ba”

There was mold in the corners of our room, stained pillowcases, and obvious dirt in the bed frame track. The floor didn’t look swept or mopped, and the bathroom didn’t appear clean.

Karena·3周前