“TERRIBLE STAY”
Breakfast was the ONLY thing that would get a 5 star. The entire property is under construction and should be closed until completed. There was no hot water our entire stay, so freezing showers. Drilling and hammering woke us up the very next morning after our arrival. We complained at 7am and never heard back from a manager. We spoke with 3 different employees and was told every time a manger would have to handle our complaints. There are broken wood dressers in the parking lot, plastic all over the floors in the hallways, dust, orange cones and yellow tape outside on the sidewalk due to a sinkhole , the list goes on and on. No one ever called us prior to our arrival to let us know that only 1/4 of the hotel was reserved for occupants. This place was a mess, mattresses turned on their side in other rooms, such an eye sore. Manager Grace on our last day said there's nothing she can do after we waited 2 days to hear back from her. We flew in from Florida to Colorado for a relaxing weekend getaway and what we received from Comfort Inn was nothing but restless days, not even warm water during the hours they said they would have it. Staff that reassured us day after day a manager would call us but nothing. We couldn't even go elsewhere because we gave them the benefit of the doubt and everywhere else was booked up in the area. Everything, lack of accountability from management
Natalie1周前