“Péssima não recomendo!”
We only liked the exterior—beautiful waterfall and stream, a great natural setting to unwind. When we arrived, nobody came to greet us; instead we met a gentleman who showed us the suite, claiming his daughter had probably already passed everything through WhatsApp. We entered the suite and found the bedding dirty, with hair and stained sheets that looked used. The minibar was dust‑covered, the air‑conditioner had mold, its remote was filthy, and spider webs covered the bedside lamp. I sent photos to the woman on WhatsApp; she said someone had used the bed before us, but the grime didn’t look recent. She said it would take 2–3 hours to change the linens, then later replied she’d have to go into town to buy new ones because none were left. To avoid losing our day, I cancelled and found another place last minute, which was a disappointment until we finally located it. We booked in advance to celebrate our wedding anniversary, and this happened. She offered a free day or a future stay, but it felt rude that she didn’t come talk to us or do anything to fix the mistake. I won’t return or recommend it, even though she apologized; my day was ruined. The room looked old and moldy, not recently used. Photos attached.
Rosimeri1周前