GuestReady - CastleRock Pub & Hotel

“Please don’t accept this room on booking”

This isn’t a hotel—the room is in the bar. We couldn’t sleep because people were shouting and crying all night; please remove this room from the listings.

Gabriela·1周前

“Lovely cosy room in a perfect location”

The room was very nicely furnished and spacious, the shower was good, the host was lovely, access was easy, and the location was perfect.

Johanna·2周前

The location was good, but the accommodation was in poor condition: the bathroom drain wouldn’t allow water to flow during a shower, it leaked, and water even seeped onto the floor below; the problem seemed known, as there were marks of previous leaks on the ceiling. It wasn’t suitable for six people either, because the sofa wasn’t a sofa‑bed that could sleep two; to top it off, a wet towel was left in the room, raising doubts about the cleanliness. For the price charged, the overall quality of the accommodation didn’t match.

Isabella·4周前

The location is good, but the bar is closed on Sundays and Mondays when we were there.

Frits·1个月前

“ACCESO SOLO PEATONAL Y MUY RUIDOSO”

The location is good, but there are many things to consider before booking here: 1) You can’t get there by taxi; it only lets you drop you off at least 3 blocks away because it’s pedestrian only, and that wasn’t mentioned anywhere in the description. 2) You have to climb stairs to the first or second floor, depending on where you’re assigned, and that wasn’t listed in the property details either. 3) The building sits on top of a bar, so you’ll hear noise until 2 am and, if you’re lucky, a live band; it gets worse if you want to sleep. 4) The shower is nice, but when I left the water reached the other side of the bed—like a small pool. I reported it right away, but it seems to happen often because they weren’t surprised or bothered; they only asked a few hours later if I needed more towels, which was odd. I worried that my stuff on the floor, the cables, and the electrical part could have been ruined, yet no one came to check it. 5) Check‑in is at 3 pm, already late, and the night before they told me I’d have to go in at 4 pm because of problems. They offered me a €2 bonus for a luggage locker, but the Uber to the hotel cost €7—exactly what it would have cost to go directly to the accommodation. I then had to take another Uber for €7, and after 45 minutes the driver realized he couldn’t get in because it was pedestrian only, so I lost money and time; the Uber finally charged me double. 6) They provide a kettle and a pot, which is useful, but they don’t give you any utensils if you want to make coffee or a sachet of sugar or anything. 7) If you don’t mind late‑night noise, walking with your luggage on cobblestone streets, and the fact that you’ll never see anyone for help if you get flooded, the place is well connected and in a good area. But for me, given the price/quality and all the problems that came up—which I understand they were aware of but didn’t advertise (the fine print)—it’s expensive; it should be half the price.

Paula·1个月前