I booked through my booking id 5465780790 and stayed at Hotel Sonar Tori, Deorali Bazar, Gangtok, checking in on 14 July 2026 and scheduled to check out on 18 July 2026 before 12:00 PM. On the day of check‑in, my family and I ate lunch and dinner at the hotel’s restaurant, and we told the owner, Mr. Arun Roy, that we would pay the entire bill at check‑out. Despite that, Mr. Roy called me every day demanding immediate payment. On 16 July 2026, while I was leaving for sightseeing, he stopped me in front of other people, shouted at me publicly, and insisted I could not leave until I paid the bill immediately, causing humiliation and mental distress for me and my family. The hotel staff used abusive language, and the manager behaved rudeness and unprofessionalism, intimidating us. I also want to report misleading pricing: the menu lists Egg Curry (2 pieces) at ₹170, yet I was charged ₹160 for a single‑piece Egg Curry, a price not mentioned on the menu or before ordering. I have the cash memo and menu card as evidence and request that the relevant authority investigate, take action against the hotel, and prevent such harassment and unfair practices from happening to other tourists.
Sabyasachi3个月前