“Przepłacony standard”
I was promised a DELUXE room, but what we received was a low‑standard room riddled with problems. The entrance to the room smelled of sewage from the bathroom, the curtains were dirty, and there was a layer of grime on the bathroom fan. The staircase leading to the bathroom was unfinished, with ripped carpet. We were supposed to enjoy a relaxed weekend and our wedding anniversary, yet we left feeling stressed and on edge. We stayed only one night and left right after breakfast the next day. Had we not been exhausted and hungry after the drive, we probably wouldn’t have stayed at all. On the booking site there were no photos of this particular room; when I asked for pictures that same day, the owner only responded after two weeks, even though deposits are due within 72 hours of booking. The hotel also exaggerates its amenities: it claims to have a tennis court and horseback riding, but those facilities belong to other owners—municipal courts and a separate stable—requiring private contact and arrangements. After filing a complaint, both the owner, AMARE, and the booking platform shrugged off responsibility and refused to refund or compensate, offering weak excuses.
Dominik·2 个月前