“Я приезжала в этот отель 3 года подряд. И с каждым разом становилось все хуже и хуже. Первый раз мне все очень понравило”
Beautiful place, great grounds, beach, and nice villas with private pools and saunas. The hotel pool is large and the restaurant food is decent. Service was lacking: we booked the trip 1.5 months ago, paid a non‑refundable reservation, and a couple of weeks before arrival the hotel told us they couldn’t provide the villa we booked due to a system error. We had to reschedule our vacation to different dates. Restaurant service can be terrible—some waiters are unhelpful, ignore customers even when called, and about half of them are rude. One time we placed an order, and after 30‑40 minutes they told us the dish was unavailable; another dish was forgotten and never brought. Our villa door jammed and sometimes took up to 10 minutes to open. We also had issues with massage appointments: friends booked a massage, but 10 minutes before it was scheduled, they were told the masseur wouldn’t be there that day despite the booking. There were many such unpleasant details that spoiled the overall impression of the hotel.
Liutciia1个月前