Hotel DC Boutique & SPA

Nada. Se va la luz y no tiene planta de reserva

Gabriela·1周前

“Over all was okay”

The location is fine, but I had to roll toilet paper for four people!! Only one key card for four people!

Miguel·1周前

“Cómoda”

I was impressed by how quickly the staff resolved my issue, they were very attentive, escorted me to my room, and offered numerous dinner options. The room was super comfortable, and honestly, the price was great! The service was excellent. The only downside was that we arrived early and couldn't enjoy the pool as much as we wanted.

Borja·1个月前

“Satisfecho”

The staff were friendly and the rooms were clean. The parking was a bit lacking.

Javier·1个月前

“Plaga de chinches”

The hotel’s location is good. There was a bedbug infestation throughout the hotel; on the first night I reported it and they moved me to a different room, but the next morning I woke up with rashes and days later I found bedbugs again in the sheets, so I reported it again and they moved me again. I demanded a refund, but they refused. The front desk did nothing; I asked to speak with the manager and they never told me when he would be there, claiming he wasn’t present and that they didn’t know when he would arrive. They also refused to give me my bill, saying they would send it later, but eventually they did. In the meantime I filed a report through Booking, and they said they would contact the hotel. The hotel claimed they never received my report and that they never found any bedbugs, even though they saw them and took photos. The staff attitude was terrible because no one made decisions about the problems. The photos don’t match the rooms; the pictures show larger, brighter rooms, while the first room was smaller and darker. The other two rooms were larger and brighter but still had bedbugs.

A·1个月前