“An awful experience I also have photos of this to show unacceptable our experience was.”
The location was great and easy to access, but our room was terribly dirty, full of bugs, and the light switches had an ant infestation. The wall above our bed had thick dust that blocked the air conditioner. We asked the host to swap rooms or do a deep clean, and they said someone would come in the morning, which we appreciated, but the next day the room was still the same. We messaged again, got no reply, and the next day the room looked “clean” only in the sense that the bugs had been brushed out, but the floor was still dirty, dust remained above the bed, light switches still had bugs, and the bed was made without fresh sheets. We were very unhappy because they had promised a deep clean. The staff were useless, no one was around to help, there were constant bin bags on the floor, the courtyard and pool were full of ants and unusable. Overall it was an awful experience and we would not recommend it to anyone. We would appreciate some compensation.
Klaudia·6个月前