Grand Kuta Hotel and Residence

The rooms were tidy and as pictured. The pool was nice. We left and the hotel charged us for a water bottle we hadn’t even touched. The staff claimed we had asked them to “replace” the bottle during our stay, which is why they billed us. We never spoke to anyone about water bottles during our stay. When we left we tried to explain, but the employee didn’t speak good English, so the issue wasn’t resolved and we had to pay for a bottle we hadn’t even drunk.

Koskinen·3 周前

“disappointed”

The services were poor, the quality was low, and the location made it uncomfortable; the room was large but lacked proper facilities.

Eufemea·1个月前

“Pésimo atención al cliente”

I could not go. The customer service was terrible; I had a reservation issue and tried to contact the hotel several times, but never received a reply. Because of the lack of attention and communication from the accommodation, I ultimately lost the reservation amount. I am very dissatisfied with the service received and how they handled my problem. I expected at least a response from the hotel.

Ana·3 个月前

“Professional courteous staff with clean comfortable rooms with good facilities.”

We liked the Choice of 3 pools, large comfortable bed and good sized room. All of the staff were courteous and helpful. The breakfast did not appeal to us with little for an Australian pallette, hence we did not eat here

Micknor·3 个月前

“Wie immer sehr angenehm mit freundlichem Personal und das Preis Leistungs Verhältnis ist super.”

The location in Denpasar is good; the airport and the beach are easily reachable. Everything necessary is nearby—supermarkets, coffee shops, and restaurants are within walking distance.

Fernando·7 个月前