Alena Boutique Hotel

The staff were helpful and the location is great, close to services.

Nooh·3周前

“Beste Gastfreundschaft und Service”

We stayed a week at the Alena Hotel and were welcomed warmly by every staff member, who were all very polite and fulfilled every request; our rooms were large and beautiful, and the rooftop pool offered a view of the Red Sea, turning the terrace into our living room at night where we spent hours with drinks and shisha, and two lovely birthday parties were organized for my brother and me; soon we felt more like family than guests, thanks to manager Hamza and his entire team who made the stay unforgettable; we are grateful for the wonderful time, and we left as family; another highlight was the free shuttle to Berenice Beachclub, where we bought entry tickets for 13 JOD per person at the reception and were picked up directly from the hotel, taken to the club entrance and back, with multiple departure times available; we wholeheartedly recommend the Alena Boutique Hotel and look forward to returning to our Jordanian hotel family, thanks to René, Nevin and Manja.

Manja·3周前

“Prima verblijf op handige locatie”

The staff were friendly, but the maintenance was poor.

Martin·4周前

“Good as a 2 or mostly 3 stars hotel. If you're looking for a real 4 stars that's not it.”

The staff is very polite and helpful whenever you request anything. They try their best to satisfy your request with the available resources. The facility by itself does not qualify to be rated 4 stars. It's fairly 2 stars or at most 3 based on my previous experiences. Following are some points backing my statement: 1- The bedsheets were most probably not replaced before we check in. There was hair on it. 2- The room is so tiny. 3- The bathroom and shower design is a catastrophe. The bathroom becomes all wet no matter how you try to avoid getting water outside the shower zone. 4- Towels supply is extremely scarce. For two persons, we were barely having a small towel for the feets and two mid-sized ones for shower. Forget about a hand towel and just use one of those you used for your body. To be fair, the staff were willing to provide towels but seems there are no enogh quantity. We once asked to replace the dirty ones and had to wait a couple of hours because there was no clean ones available. Note that you have to sacrifice one towel getting drenched to remove the water from the ground. 5- Girls bring your hair conditioner with you. 6- The air conditioner was noisy and the power socket on my side of the bed was not working. 7- The breakfast is not on the rooftop as advertised. You reach the entrance of the nearby Ailana Hotel from the basement of Alena for the breakfast 8- Although satisfactory, the breakfast items are expected to be better for a 4 stars hotel. Processed cheese only (except feta which is a low quality kind) and meat-based items are almost absent. Only twice during our stay there was a sausage based dish. The rest is cooked tomatos, mashed potatoes, eggplant, etc. 9- The stairs look like the hotel is still under construction. The glass façade seems never been cleaned. 10- The pool on the rooftop is tiny. Suitable for a couple of adults and a few kids

Johny·1个月前

“شكرا”

The rooms were quiet, spacious, clean, and the hotel’s location meant you could get around without a car; there was nothing to complain about.

Naif·1个月前