Royalton Hideaway St Lucia Autograph Collection Adults Only

“Nice resort, appalling customer service and certainly not worth the money!”

The resort was beautiful, the staff were mostly lovely, and the pools and beach were great. However, we were charged an extra $3,000 at check‑in for an upgrade we didn’t ask for or want in order to get a room with a double bed! We had no choice—pay or leave! The customer service was appalling. We left that day. They offered $1,000 back but we declined. The holiday cost $10,000 excluding flights! It was certainly not worth this amount. The Diamond Club was useless, the food was mediocre, several bars were closed, the room‑service menu was very limited, and they don’t deliver beverages to the room except for breakfast. It was definitely not luxury and I remain very annoyed with the large extra charge that we are still disputing.

Jeannette·1个月前

The hotel is really beautiful, the food is mega good, the bed was very comfortable, and the staff are very friendly. Some rooms feel cramped, and the bathroom door doesn’t close completely.

Charlene·2个月前

“Perfect 🤩”

We were nervous after reading earlier reviews on our second visit, but the holiday at Hideaway turned out to be fantastic 😃. The suite was amazing, the staff were wonderful, and we returned home feeling completely refreshed. Everything was great 👍.

Philip·3个月前

“Well checked in was loopy . You come to the front desk to than have you go over to this table to pay and to get your arm”

The property was stunning, offering numerous pools and restaurants. There's nothing I dislike about the place.

Tinika·4个月前

Nelson was literally the best. He went out of his way for all of us during our stay to answer questions and fulfill every request, making the trip a 10/10 if you get him. Check‑in and check‑out took an hour because the resort’s system listed a price almost $500–$600 higher than the confirmed amount; I sent proof via email confirmation and my booking app, yet the issue persisted. At check‑out, the system showed extra fees that the resort claimed were unpaid during check‑in, even though we were told everything was included. We were also told each room would receive a $300 food/drink credit, but we only received a coupon book worth $300 with a single coupon usable per room.

Melton·4个月前