JW Marriott Hotel Harbin River North

“A very pleasant stay”

The selection was good for all tastes, but we need more English‑speaking staff, though the staff are very patient with non‑Chinese speakers.

Suat·9个月前

The hotel ranks among the best in the area, offering luxurious rooms and a spectacular river view.

Gerardo·10个月前

“2 Days in Harbin”

The hotel was great, with a solid room and friendly staff. The only downside was the bar – it wasn’t a place where you could relax with friends or family after a long day of vacation or work.

Casado·1年前

“下次不会再来了”

Even though the indoor temperature was already 28 °C, the front desk told me the central air‑conditioning hadn’t been turned on, making the room feel extremely uncomfortable.

Ye·1年前

“One of the Best Hotel Stays in years”

If I could give the JW Marriott Staff a 20, I would. In addition to the normally high-quality service provided by Marriott, the staff was beyond excellent--from the front desk to the concierge to the staff throughout the hotel. They kept a special eye on us to make sure we were taken care of (we were the only non-Asians we saw there). We had such a fun evening with their free dumpling-making session on Chinese New Year, followed by a free Chinese New Year dinner and entertainment. They all made us feel at home. Although not located in a downtown area, the hotel is close to some of the more popular venues which are the reason folks come to Haerbin during the Ice and Snow Festival. The hotel offers a free shuttle several times a day to the Ice and Snow World, the Snow Sculpture World, the Siberian Tiger Park, and St Sophie's Church (which is the downtown area). A taxi back from each venue is less than 50 RMB (7 USD). As always, the Marriott breakfast buffet didn't disappoint with a plethora of food and drink offerings. I did want to mention one thing for which I commend the hotel staff. I stupidly left my phone in the taxi one evening and implored their help. They pulled their camera tapes, found the number of the taxi, called the taxi cab company and arranged to have the driver return the phone to me---an invaluable service since the phone contained my Chinese Sim card and I had 3 weeks left to go in China. I know the temperatures are below 0 F but it was quite warm in the room and we couldn't lower the temperature. This was partially due to the heated floors in the bathroom and vestibule area, which was a nice touch. The internet--connectivity and speed---needs work, but, hey, this is China and not unexpected

Rich·1年前