“Excellent location, but misleading photos, poor cleanliness, and a disappointing overall experience.”
The location was excellent, very close to the Trevi Fountain and within walking distance of many major attractions in Rome. Unfortunately, this was the only positive aspect of our stay. When we arrived at the address provided in our reservation, a staff member met us and took us to a different building at another location. Although it was also close to the Trevi Fountain, the room we were given looked nothing like the photos advertised . Our room was right next to a shared kitchen. It was old, poorly maintained, and not properly cleaned. The difference between the advertised photos and the actual room was extremely disappointing, and we felt misled. Additionally, the internet stopped working completely during the last two days of our stay, so we couldn’t use Wi-Fi or watch anything online. Overall, the accommodation did not meet our expectations, especially considering how different it was from what was advertised
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