Xikus Palace Hotel

Limpeza. Da recepção

Carina·1个月前

“Péssimo”

I was happy to finally leave, but every moment of this stay was a disappointment from start to finish. I was assigned a horrible room with a window on the corridor that was extremely noisy, the bathroom door lock was broken and the door wouldn’t close, and the curtain blind never stopped open so I had to tie it down. The room was hyper‑mega noisy because outside there were a lot of air‑conditioners. I wasn’t told the breakfast time; I went down at 8:40 and the staff were totally rude, picking up everything on the table, even another woman who was drinking coffee. She simply stood up and left the coffee on her table, and I kept going while one of the staff ran to collect things. Then another came with a bucket of cleaning product and threw it on the floor next to me and started cleaning as if I wasn’t there, which I found to be terribly disrespectful.

Davidson·1个月前

The location was sensational and the hotel‑linked restaurant is excellent, but the breakfast left a lot to be desired with very few options; when I asked to extend my checkout by one hour, a staff member tried to charge me a R$ 50 fee, which felt lacking in empathy.

Waine·2 个月前

The place is conveniently located and offers parking, but the room felt cramped and the bathroom was far too small.

Rodrigo·2 个月前

The staff were extremely helpful and the coffee was excellent, so I would definitely recommend it.

Ari·3 个月前