“LAMENTÁVEL”
Nothing good to say. The inn told us our reservation had been cancelled, yet it hadn’t; they simply handed the room over to someone else. The Booking app still listed it as CONFIRMED, and after calling customer service, they verified the booking was active, but the inn wouldn’t accept us, leaving my wife and me without accommodation on a rainy day after a grueling five‑hour drive. We had to find another inn, and because it was a long weekend with festivals, we paid a lot more in cash, which prevented us from going to the places we’d planned to celebrate our wedding anniversary. Very sad, and I would at least like a refund of what we paid.
Sidney1个月前