Hampton Inn Carrollton KY

“Stay was fine. Being overcharged and having my concern about the higher rate dismissed by the staff in training was rude”

The property didn’t honor the $195.85 rate for my one‑night stay and instead charged my card $342.87. When I spoke to someone on site she insisted it was the correct rate and seemed clueless about issuing a credit. I was told I’d need to accept the higher charge and send a copy of the card bill to receive a proper credit. The next day a Hampton representative told me she would give me a $146.98 credit to my account, but as of August 8 I still haven’t seen it on my card. I won’t stay here again because they can’t honor the rate, and if I don’t get the credit soon I’ll dispute the $342.87 charge.

Sheila·3 个月前

“Better than the hotel next door”

The breakfast was decent and the vibe of the hotel felt nice, but the pillows felt flat, the pool room was hot, and the water was freezing.

Rebecca·4 个月前

I was overcharged and nobody was available to sort it out.

Elizabeth·5 个月前

“It was good.”

We didn’t eat there. There was a big price difference in what Booking . Com had and what we paid. I was surprised

Richard·5 个月前

“Excellent oroperty”

I was thoroughly impressed with my stay at this hotel. The staff and facilities were top-notch, exceeding my expectations in every way. I didn't encounter any issues during my stay, and everything was handled efficiently. Overall, I would highly recommend this hotel to anyone looking for a great place to stay.

Bobbi·1年前