Palazzino Birgu Host Family Bed and Breakfast

“Excellent stay, comfortable and nice”

The location blew me away, the old‑world décor was gorgeous, the rooftop view was stunning, and breakfast was tasty. Toward the end, the boiler ran out of hot water, so the showers were only lukewarm, but it was still tolerable.

Laura·3 周前

Dear Customer Service, I am writing to make a formal complaint about what happened with my booking at Palazzino Birgu Host Family Bed and Breakfast in Malta, from 3 to 6 October 2026. I am requesting reimbursement of the €870.90 I paid for replacement accommodation, plus the €20.92 taxi fare I incurred as a direct result of this situation. My total claim is €891.82. What happened was simply unacceptable. We arrived at our booked accommodation at around 23:00, expecting to check in as planned. Instead, we were told that the property could not accommodate us. We were suddenly left without somewhere to stay late at night in an unfamiliar country, despite having made a reservation . I contacted and desperately asked for help. I want you to listen back to that phone call and hear how I was pleading and begging for assistance. I was in a genuinely stressful situation and needed someone to help us find a solution in the middle of night . Instead, I felt ignored and left to deal with everything myself. Please preserve and review the recording of that call, including the assistance offered, the advice I was given and why the situation was not resolved. I do not want this complaint assessed solely from written notes that might fail to capture the distress of that conversation. We had to find alternative accommodation ourselves in the middle of the night, with very limited options and no realistic opportunity to compare prices properly. We booked St. Anne Palace by Tritoni Prestige and paid €870.90 for three nights. I have the paid invoice to support this expense. This left me with an unexpected €870.90 bill, putting me under immense financial pressure and forcing me into debt. I had to ask my family for financial help to cover costs I should never have had to face. to stay We also incurred a €20.92 taxi fare as a direct result of the disruption. This was not just an inconvenience. Dear Customer Service, I am writing to make a formal complaint about what happened with my booking at Palazzino Birgu Host Family Bed and Breakfast in Malta, from 3 to 6 October 2026. I am requesting reimbursement of the €870.90 I paid for replacement accommodation, plus the €20.92 taxi fare I incurred as a direct result of this situation. My total claim is €891.82. What happened was simply unacceptable. We arrived at our booked accommodation at around 23:00, expecting to check in as planned. Instead, we were told that the property could not accommodate us. We were suddenly left without somewhere to stay late at night in an unfamiliar country, despite having made a reservation . I contacted and desperately asked for help. I want you to listen back to that phone call and hear how I was pleading and begging for assistance. I was in a genuinely stressful situation and needed someone to help us find a solution in the middle of night . Instead, I felt ignored and left to deal with everything myself. Please preserve and review the recording of that call, including the assistance offered, the advice I was given and why the situation was not resolved. I do not want this complaint assessed solely from written notes that might fail to capture the distress of that conversation. We had to find alternative accommodation ourselves in the middle of the night, with very limited options and no realistic opportunity to compare prices properly. We booked St. Anne Palace by Tritoni Prestige and paid €870.90 for three nights. I have the paid invoice to support this expense. This left me with an unexpected €870.90 bill, putting me under immense financial pressure and forcing me into debt. I had to ask my family for financial help to cover costs I should never have had to face. to stay We also incurred a €20.92 taxi fare as a direct result of the disruption. This was not just an inconvenience

Turták·4 周前

“Amazing and beautiful stay”

The house was absolutely stunning, so traditional and authentic! I would highly recommend this beautiful home. The location in Birgu is fantastic.

Beth·1个月前

“Amazing property that needs improvement in service”

The place and location are beyond amazing! However, the online check‑in is a tedious hassle that kills the excitement. The property also needs a more hands‑on service structure; right now it’s a DIY check‑in and the rest of the stay is mainly via WhatsApp… still, the property is amazing and interesting, just needs some tweaks. The check‑in was tedious, the door locks take a bit of getting used to, and rooms lack numbers for easy identification.

Joseph·1个月前

The palace is beautiful, with unique architecture and a great atmosphere. It’s definitely worth booking. I had a few hiccups with online checking, but eventually I got through.

Wojciech·1个月前