Masonic Hotel

“Passable because of the bed and room warmth.”

I tried to order breakfast at the restaurant but nobody came to take my order; I ended up waiting to be picked up and had to bring all my meals out myself. My room was never serviced even though I only slept there and came back late at night, so I was really upset that no one replaced the towels in the bathroom. The room was warm and the bed was extremely comfortable, but the Wi‑fi and TV stopped working after a staff member tried to help. The biggest hassle was that each night it took a few minutes to unlock my room with the key, which was very frustrating.

Christina·4周前

“NZ trip”

The shower pressure was fine, but the pub downstairs was loud and the patrons didn’t turn the music off until 1 am, causing floor vibrations and shouting outside; they should warn guests at booking or upon arrival. The duvet and linens were stained, the carpet quality was poor, and I won’t return.

Darren·2个月前

Thanks for the excellent service from the team.

Wiremu·2个月前

The place was clean and cozy, nothing fancy but it worked. The only downside was the loud bar music and chatter that kept going until late on both nights; having a room right over a bar made it hard to relax.

Rachel·3个月前

“Uncomfortable, unsettling and unsatisfactory standard of cleanliness and staff support. Cut the stay there short as it w”

The hotel’s proximity to Owae Marae was convenient for the week’s kaupapa. However, I ran into key problems: I was locked out, it was fixed the first time but happened again, and the staff seemed a bit dismissive. The room itself wasn’t clean—stains and a generally unhygienic bathroom made me avoid sleeping on the bed sheets. The noise from the pub below also seeped into the room.

Katie·3个月前