“They stole our money. Do not go there!”
On the first day of our booking, the manager called to say there was no room for us and that we should find lodging elsewhere. We asked him to arrange alternative accommodation, which he finally did after a long, difficult process. The new room was much poorer, lacked breakfast, and didn’t grant access to the wellness facilities. He promised a partial refund for the missing breakfast, but on the last day he claimed the hotel had no funds and we wouldn’t get any money back. He stopped answering messages, hung up on us, and when we went to the reception he was extremely arrogant. In the end we stayed in accommodation worth half the price, without breakfast, and received no refund. Don’t go there!
Matyáš·8个月前