Luxury Hotel

Everything was liked. Excellent staff, I was very well received and checked in. Services 10/10. The employees are truly wonderful people. In my personal opinion, with these conditions the price is even cheaper. I would gladly come again.

Karen·1个月前

“Overall, we had a wonderful stay and were very satisfied with the hotel”

Great location Excellent and friendly hotel staff Very clean There was a bakery right next to the hotel, which was very convenient. The suite was fully equipped with everything we needed. The facilities and furnishings were new. It’s great when you pay a good price and receive a service that matches it, and this hotel truly delivered. We were very satisfied with our stay. • The hotel was very close to the main street. It would be great if a full-length mirror could be added, as we all had to go to the bathroom to use the bathroom mirror. Another point is that the bathroom floor was sloped in such a way that when we showered, water would flow underneath the bathroom door and into the room. We had to use a floor squeegee to direct the water toward the drain

2021·1个月前

“Если буду в Ереване, остановлюсь в этом отеле с удовольствием:)”

Good hotel, very polite and responsive staff. Location 10/10.

Natalia·3个月前

“Incompetenti: lasciata senza alloggio la sera del mio arrivo”

I had booked one of their apartments from Italy well in advance, receiving a regular confirmation of the reservation. On the day of arrival I also communicated via message my expected arrival time, around 16:00, and received confirmation. Once I arrived on site, I was initially asked to wait “just two minutes.” After over half an hour of waiting and numerous requests for explanations, I was told that a man had taken the apartment key and therefore they could not let me in. The situation dragged on for hours, with continuous justifications and contradictory information. Only after about three hours of waiting, when it was already 21:00, was I finally told the truth: they had sold my apartment to another person and were overbooked. At that point I was left without any accommodation, in a foreign city, during a period when practically all facilities were full because of the national holiday on 28 May and several international conferences. No serious and immediately available alternative was offered. Only after my protests was I suggested a makeshift lodging on the sixth floor of a building without an elevator, where I could only access it at 02:00. In addition to the total lack of professionalism, what struck me negatively was the staff’s attitude: while I was desperately looking for a solution, they kept joking among themselves with phrases like “I have good news and bad news” or “taking the stairs will do you good.” A deeply disrespectful behavior toward a client left without accommodation. I never received adequate apologies, never received concrete assistance. I was simply abandoned to myself. I strongly advise avoiding this property.

Cristina·4个月前

Luxurious apartments! Everything you need is there, even a washing machine with detergent :) The reception staff are wonderful, very responsive and always willing to help. 10/10 ❤️

Anna·4个月前