Extended Stay America Suites - Waco - Woodway

“Never. Again.”

The room was filthy, smelling strongly of smoke and weed, which made the stay unbearable.

Gracie·1周前

“Disgusting and disappointing”

Nothing. Disgusting and disappointing. I am very disappointed and very upset with my stay. I booked for Friday the 18th and Saturday the 19th . I called in on Wednesday the 16th and the guy on the phone gave me the specific number for the Waco location 254-399-8836 and I called and spoke with a guy specifically asking him if I could do a late check out Saturday and he told me yes to let them know at check in. I even stated my plans and asked again about late check out being 5 pm. He said that is fine it’s $11 per hour after 12pm and with tax that will be $14-$15 and hour. I then changed my booking to specifically be 1 night with late checkout. I checked in Friday and even asked yet again about a late check out for Saturday. He told me he was putting it in the notes and I told him 4 pm late checkout out. I went down for breakfast after not sleeping very well as the room wasn’t very clean and asked the lady at the front (Aletha) to make sure I had the late check out. She told me no I cannot do that as they only had 2 cleaners and that was never allowed to happen. I told her I spoke to someone over the phone days ago and even last night and they said it was ok. I specifically changed my booking because of what I was told. She told me no they shouldn’t have said that and I needed to be out by 12 at the latest. I told her I couldn’t do that and she told me they were booked up i cannot stay she said she was going to call the night clerk and tell him that wasn’t allowed.she wasn’t rude but now I’m being kicked out and had to scramble to find another hotel before I was to go to my meeting and I had to pay $130 on top of the $100 I spent on this hotel. And when I was packing up my stuff I saw 2 roaches!! The room was dirty and the hall way was even dirtier with stains all over the carpet and the smell was foul. The door was propped open on the side with a rock so people can just come and go and trash was all over outside. I will never recommend this hotel to anyone

Ambur·2周前

“Horrible.”

Honestly the staff, her name was GiGi! She was so sweet other than that it was the worst experience. Everything

Felicity·3周前

A single staff member was friendly when I called to speak with the manager, but the place was filthy—blood‑stained sheets and mattress, urine on the floor and toilet, a rusty tub still holding hair, and a desk with food stains. It was clear the room hadn’t been cleaned, yet some staff seemed okay with that. I never stayed there and am still chasing a refund. Don’t go there—health code violation!

Nancy·3周前

“It’s not at the top of the list.”

The front desk agent was friendly and the location was convenient to the mall and restaurants, and the room floor was not carpeted, yet the building felt old, the bed was full‑size instead of queen, bugs were present, and the appliances were very small.

Ladaisha·3周前