Hotel Grand Inn Berlin - Weißensee

“Avg”

Near the tram station, about a 2‑minute walk. There was no lift, no air conditioning or fan, and the jackhammer noise started early in the morning, making it hard to sleep.

Naif·4 周前

The location was great, right next to a tram stop.

John·4 周前

The staff were very friendly and accommodated our requests, and the room was clean. Alexander Plaza is reachable by tram in 20 minutes, and there are plenty of shops and restaurants nearby. However, the heating failed the first night and the room stayed very cold despite the outdoor temperature; we requested an extra blanket but it was still uncomfortable to stay in the room or use the bathroom, and the beds and pillows were hard.

Adela·4 周前

“Weder Schlaf noch Sicherheit + erhebliche Mängel”

I was disappointed by the location on Berliner Allee, where the tram passes right in front of the room, and the windows were poorly insulated and wouldn’t close at all. Even after notifying the staff, nothing was done, so I couldn’t sleep at all during my stay and received no compensation. The bathroom was subpar too: the shower drain didn’t work, the shower cabin didn’t seal properly and water leaked into the room, and the TV was unusable because the apps had expired, with no fix offered. The photos made the hotel look much higher quality than it actually is; the workmanship was uneven and sloppy. Security was a major issue: although a fully staffed reception was promised, it was empty at night and the front door was left open with a doorstop, letting anyone in. As a solo female traveler I felt very unsafe, especially given the nighttime situation in the area. In short, serious flaws, no sleep, poor security, and no resolution despite repeated complaints – a disastrous stay I cannot recommend.

Janine·1个月前

The tram stop is directly outside the door. For the price, more was expected; breakfast was not available, and getting the TV on was almost impossible.

Sandra·1个月前