The Hoxton Vienna

“Vienna makesnyou come again”

The hotel is a 1 km walk to the center. A park lies right in front and a 100‑metre stretch to shop. Beds are comfy. The lobby is energetic. The rooftop sunset was unforgettable. Only downside: no slippers.

Nil·4周前

“Not the Hoxton I would expect”

We chose this Hoxton in Vienna because we’ve stayed at several before and always liked the brand. Unfortunately, this time the experience was disappointing and nowhere near the standards we’re used to. The rooms were smaller than at other Hoxton hotels, and the bed was extremely uncomfortable; the mattress was so soft that we kept sinking into the middle, so neither of us slept particularly well. What really stood out was the staff: everyone seemed unhappy, cold, and generally uninterested in being helpful. The welcome was very basic, with no personal touch or effort to make guests feel comfortable. Even something as simple as recommending a few places to visit or showing enthusiasm would have made a difference. There was zero attention to detail. The rooftop was probably our biggest disappointment. We went up during the day to have a look, and the young lady at reception simply said, “Sorry, it’s closed.” Nothing else. She didn’t even ask if we were staying at the hotel or explain when it would open. She could have easily mentioned the pool, shown us around or suggested coming back later for a drink. Instead, she just seemed completely unbothered. We actually went back that evening for champagne, drinks, and some food, and it was honestly terrible. We spent almost €90, and the food was really poor. The tuna tartare was so bad we couldn’t eat it, and the empanadas were chewy and tasted like something that had been reheated in a microwave. The service was also incredibly slow, and again, the staff seemed completely uninterested in finding a solution or making any effort. The attitude was very much “it is what it is.” It’s a shame because we genuinely like The Hoxton and have always had good experiences at other properties, but in Vienna it felt like the staff lacked training, motivation, and any real interest in hospitality.

Filipe·1个月前

“Pricey but a good location and friendly staf.”

The location was very good, the hotel clean, and the rooftop great—Dinko, who worked up there, was very friendly. The only downside was that the hotel was very pricey for what it was, and the rooms were very small.

Ben·1个月前

I love the location and the trendy design, especially the rooftop bar and pool, but the bed was too small—definitely not a queen—and most rooms feel cramped, especially the bed area.

Judit·1个月前

“Will stay here whenever in Vienna, loved it!”

Great communication and loved the pool and rooftop bar. Beds very comfortable and breakfast was excellent!. Nothing

Jena·1个月前