Hyatt Regency Belgrade

“The Nightaudit was very aggressive and abusing me as a customer on multiple levels. I was traveling”

The night audit was extremely aggressive and abusive toward me on several levels. I was traveling from Switzerland with a mild fever and had already informed the hotel staff during the day that I might need to visit a stationary pharmacy or consult a medical specialist. Everyone appeared kind and supportive and seemed eager to help. My condition worsened at night, so I went to the hotel bar and ordered a couple of liters of water and drank them quickly. This “inappropriate” behavior of drinking water instead of alcohol in this third‑world country seemed to irritate the staff and front office, so they literally called in-house security and tried to publicly humiliate me in front of other guests and staff. After an intense conversation with their Neanderthal‑like ex‑mafia security staff and the night audit manager, they calmly apologized and offered me complimentary herbal tea for my 39‑degree fever instead of calling a doctor or pharmacy. Shame on this Hyatt hotel.

Julian·2天前

After many years of the Hyatt’s existence, everything remains impeccably clean and tidy! The rooms have been renovated, and the staff are very courteous!

Ksenija·2天前

A lot of people smoke.

Timur·4天前

“Мне понравилось всё в целом”

Everything was super, I recommend. There was a situation with the cards: the elevator wouldn’t move and the room wouldn’t open, so I went to reception and they resolved it, although they could have warned me earlier that when you hold two cards together they don’t work. During breakfast, one waiter took my plate of food that I was eating at the moment; there wasn’t much left, but it was odd because he didn’t ask, he just took the plate over which I was leaning and eating. Another waiter openly sneezed around the open food, which is strange.

Ян·4天前

The entrance group and lobby are impressive, the staff are friendly and welcoming, the room size and hotel location are great, and thank you for the birthday gesture. I didn’t lower my rating, but I want to note that the rooms were a bit worn. Perhaps I was assigned such a room; the carpet around the room has a different color, as if it isn’t cleaned properly, and the double‑pane window needs replacement— the window was always fogged inside and completely blocked the city view. Look at the room photo; it is shown in a gorgeous way, but I couldn’t capture that view because it wasn’t there, which was very disappointing since the view from the room is very important to me. The housekeeping or room service is very intrusive; they knock on your door daily and try to enter, sometimes twice a day. I read that this is their guest safety guarantee—they check everything is fine even if you don’t need their help. Whether that’s good or bad, I guess it’s better to keep it that way… The food is bland.

Tatiana·6天前