“Rude”
Parking was on site. When we first arrived, we were given room 406 and almost immediately saw it was in an unacceptable state: very dirty, a strong sewage‑like odor from the bathroom, windows covered in fingerprints, and dust on the floor. We reported it to the front desk, a staff member inspected the room, and we were moved to 106. That room looked better at first glance and seemed better decorated, but it was even dirtier—dust on the dining table, floors, mirrors, and windows. We asked for cleaning help, but no one was available, so we had to clean it ourselves, borrowing a vacuum. This is completely unacceptable; we paid for a clean room ready for guests, not to clean it ourselves. The sofa was covered in cat hair, which made my sister, who is highly allergic, cough and itch all night—extremely distressing and affected our stay. The bathroom had visible mold and mildew around the door and corners; windows and mirrors were dirty. The problem wasn’t limited to our room—mirrors and windows throughout the property were dirty and fingerprinted, and the balconies were dusty and clearly not properly cleaned or maintained.
K3周前