“Réservation non respectée et très mauvaise expérience”
The dog was a plus, but I booked a room on Booking and needed a second room; the place offered me a tent and asked me to confirm all details via SMS. I sent the info and waited for payment instructions and key details. After several calls, they finally texted me around 22h saying the tent had been given to other guests, yet the original Booking room wasn’t cancelled. My parents took that room, and with no nearby solution, we had to sleep in the car with our 3‑year‑old. Communication was terrible and the commitment was ignored. The old rooms had a rooster at 4:30 am, required shoe removal, and had very low ceilings. A very disappointing experience that we do not recommend.
Hasmik2 个月前