“We came all the way from Australia for a Vietnamese experience and ended up eating burgers and steak! Beautiful accommod”
The resort itself was beautiful, and our top‑floor room offered lovely ocean views. The accommodation was comfortable and the surroundings peaceful. That’s about all the positives. We travelled from Australia to experience Vietnam’s food and hospitality, but the resort was a huge disappointment. As an international 5‑star resort, the language barrier was terrible, communication difficult, and service poor. After checking in we wanted to dine at the restaurant, but were told it wouldn’t open until 6 pm. We returned at 6 pm only to be told to sit in the lobby bar area to order and eat our dinner—unacceptable for a 5‑star resort. The menu offered hardly any Vietnamese dishes; we ended up eating a burger and steak instead of the Vietnamese experience we sought. We asked about breakfast and were told there would be a buffet, but the next morning there was none; we had to order from a very limited breakfast menu. Though it was low season with few guests, the standard of service and dining should not have dropped. The following day we took the gondola to the island and finally found a restaurant that served a wonderful traditional Vietnamese meal; the food and hospitality there were fantastic, exactly what we wanted. The accommodation itself was lovely, but beautiful buildings and ocean views do not compensate for poor service, poor communication, and disappointing dining options. Would we recommend this resort? No. Not if you’re coming to Vietnam for an authentic Vietnamese experience. If you prefer Western food, maybe this place suits you. We’ve stayed at many wonderful places in Vietnam where hospitality and Vietnamese food have been outstanding; this resort was by far our most disappointing experience.
Arnold1周前