Hotel Eichberg by Ranæla

Basically nothing. I don’t know how it can really function as a hotel. There was no one to greet you and practically nobody was in the hotel. The access to the hotel was impossible, no access information from the manager; we had to call them, which was amazing. We were charged for breakfast that wasn’t served, so I won’t repeat it.

Tomas·9个月前

The view was nice, the room was clean and very quiet. The website said check‑in was between 16 and 19, but we needed to arrive earlier in Freiburg, so we asked how to handle it in writing and got no reply. On arrival we tried to arrange a 15:30 check‑in, called the front desk, but the lady on the phone was hard to understand because of kids in the background and told us a key was on the window sill beside the front door. The first thing at the parking lot was a steep climb to the “hotel,” a real challenge for older people, with old furniture and air‑conditioners on either side of the entrance. Inside the building there was a musty smell like a grandmother’s basement. The room itself was very disappointing: clean but 1970s style, red‑brown carpet, brown‑beige bathroom, orange curtains. No staff were visible or reachable after 16:00. After a half‑hour break we called the owner again for the Wi‑Fi password because nothing was on the room, and there was still a lot of kids’ noise. We were still confused about when we would arrive. It was a surprise that we were already there and which room we would be in. Room 11, as we had agreed on the first call, where the key was left. At least a 20‑digit code was given immediately, but no greeting or explanation. There are three Wi‑Fi networks for Hotel Eichberg, but none accepted the code; we had to choose the Magenta network, which makes sense. Soon after we headed to Freiburg. On the way we got a call asking if we had arrived yet. We explained that we were already there, now heading back to Freiburg.

Bernd·10个月前

The view was nice. We were greeted poorly, with no explanation. The entrance was cluttered with various items, and the front door stayed open unless you closed it yourself; when the lock worked, you could see a huge spider web in the hallway or in the room. Expired body lotion was in the bathroom, and there was only a trash can in the bathroom, no plastic bin. A used contact lens was on my nightstand. On Sunday morning the breakfast buffet was only half set up at 8:45. I don’t know if it was the chef, but the person who served us every morning wore joggers. It felt like the new owners were after quick money, so despite the beautiful location I would not recommend it.

Max·1年前

“Nein, danke!”

I could see a nice view from my room, but the room itself and its furnishings were clearly old. Getting up to the pension was steep, and when I mentioned to the breakfast staff that they seemed uninterested, they didn’t respond. There was almost no service or communication, and the breakfast was only decent; there was no selection of bread or rolls. It feels like the staff lack the will and experience to run a restaurant or hotel, so I won’t return or recommend it.

Ramona·1年前

“Hotel konnte nicht bezogen werden”

The online pictures didn’t show that driving straight to the place was impossible and the walk was so steep that I couldn’t manage it more than once a day. Because of that, we didn’t check into the room and found another accommodation instead. On site, they told us they had no way to contact them and couldn’t give me a phone number to sort anything out. I paid 340,83 € on 30.07.2025 and would like a refund.

Britta·1年前