I booked a studio with a balcony—the most expensive option—and ended up in a four‑person room, which is cheaper. The hotel staff told me that the room I received was the one I had ordered, but a quick check on Booking proved otherwise. I asked for a price adjustment and a corrected invoice (also on Booking), and was told I’d received the best room. When I made the reservation, I chose what I thought was best for me, but the staff decided another room was “the most beautiful.” The fact that the “more beautiful” room, according to the host, is listed on Booking as cheaper is the host’s decision, but normally when a host swaps a more expensive room for a cheaper one, the overpayment is automatically refunded. I didn’t argue over the extra amount; I let it go because it seemed we were on different wavelengths. That price difference won’t kill me, but it’s about fair play. This has happened for the first time in a long line of hotels across Poland and the world. Another issue is the price‑to‑quality ratio: the studio without breakfast that I paid for, and the four‑person room it was swapped to (which is cheaper on Booking than the original studio), is still more expensive than the best room (total quality and functionality) in the oldest hotel in Poland with breakfast included. The price‑to‑quality ratio should be improved.
Marzena1周前