Hotel Serra Negra

The breakfast is excellent, fresh food and many options, and the room was well cleaned.

Lucindo·1个月前

We really appreciated receptionist Fran, who tirelessly handled all our issues and requests and quickly offered better accommodation options when the one we had booked proved unsuitable. We had booked a standard double with single beds, but the room was too small, the work table barely fit, it wasn’t suitable for two people, and it had maintenance and cleanliness problems. We asked to move to another similar room, which had the same issues, so we requested a triple instead. That room had a larger desk and acceptable beds, but the bathroom was dirty and we had to ask for extra cleaning; we stayed there for one night. The TV and shower installation also had problems, but the TV issue was fixed promptly when we called support. The next day, thanks to Fran, we received a message suggesting another triple room with better conditions—clean, renovated, good beds, working shower, though the TV still had issues that were resolved by support. The Wi‑Fi was down due to a broken cable. The breakfast offered a wide variety and met the contract standards. On the bright side, there was a laundry area available, and the service staff were very helpful throughout, always trying to accommodate us and fix problems.

Magalhaes·1个月前

“Ótima”

The accommodation was fine, but the cleaning left something to be desired.

Camila·2个月前

“Faltou uma boa limpeza.”

The location near Fernão Dias was convenient, but the smell and lack of cleanliness were disappointing.

Vanilde·2个月前

The breakfast was underwhelming, with only 92 types of fruit, missing utensils, butter, and a limited selection of biscuits.

Elza·2个月前